Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and losses are part of the experience. Nine Casino encourages players to view betting as entertainment, not income.

You can protect your wellbeing by setting clear boundaries before you play. Our platform offers deposit limits, session timers, and self-exclusion options. These tools help you stay in control.

Responsible gaming means playing within your means. Only wager money you can afford to lose. Never chase losses or bet with funds meant for essential expenses. Take regular breaks to maintain perspective.

Understand the games you play. Learn the rules and odds. Make informed decisions rather than impulsive ones. Keep gambling separate from alcohol or substances that impair judgement.

Your financial and emotional health matter most. If gambling stops being enjoyable, it’s time to reassess. The tools and support available through Nine Casino can help you maintain a healthy relationship with gaming.

Gambling addiction is a serious condition that requires attention. Recognising the warning signs early can prevent further harm.

• Spending more money than you planned or can afford to lose
• Lying to family or friends about your gambling habits
• Neglecting work, family, or personal responsibilities due to betting
• Chasing losses by placing larger or more frequent bets
• Borrowing money or selling possessions to fund gambling
• Feeling anxious, irritable, or restless when not gambling
• Using gambling as an escape from problems or negative emotions
• Attempting to stop but finding yourself unable to do so
• Experiencing financial difficulties directly caused by betting
• Losing interest in activities you once enjoyed outside of gambling

If you recognise several of these signs in yourself or someone you know, professional help is available. Addiction does not resolve on its own.

Combating betting addiction requires practical steps and ongoing commitment. Nine Casino supports players with the following recommendations:

• Set strict deposit limits before you start playing and never exceed them
• Use session time limits to prevent extended gambling periods
• Take advantage of self-exclusion features if you need a complete break
• Keep a written record of your gambling activity and spending
• Avoid gambling when you’re upset, stressed, or under the influence
• Share your concerns with someone you trust rather than hiding your habits
• Replace gambling time with alternative activities and hobbies
• Block access to gambling sites during vulnerable moments using software filters
• Seek professional counselling from organisations that specialise in addiction
• Contact support services immediately if you feel your control slipping

Prevention works best when you implement multiple strategies together. Small changes can make a significant difference to your wellbeing.

Support organisations throughout the United Kingdom offer confidential assistance for gambling addiction. These resources provide professional guidance and practical help.

• GamCare: Free support, counselling, and advice available via phone, online chat, and in-person sessions. Visit www.gamcare.org.uk or call 0808 8020 133.
• BeGambleAware: Information, support, and access to treatment services. Visit www.begambleaware.org or use their online chat service.
• National Gambling Helpline: Confidential advice and referrals to treatment providers. Call 0808 8020 133 (available 24/7).
• Gordon Moody Association: Residential treatment programmes for severe gambling addiction. Visit www.gordonmoody.org.uk.
• Gamblers Anonymous: Peer support groups across the UK following a 12-step recovery programme. Visit www.gamblersanonymous.org.uk.
• GamBan: Software that blocks access to gambling sites across all your devices. Visit www.gamban.com.
• GAMSTOP: National self-exclusion scheme that blocks access to all UK-licensed gambling sites. Visit www.gamstop.co.uk.

Reaching out for help is a sign of strength, not weakness. These organisations exist to support your recovery.

Users experiencing addiction can contact Nine Casino support for immediate assistance with account restrictions or closure. Our team is trained to handle these requests with discretion and care.

• Live Chat: Available 24/7 through your account dashboard for instant assistance
• Email Support: Send detailed requests to [email protected] with response within 24 hours
• Account Settings: Access self-exclusion and limit tools directly through your profile
• Responsible Gaming Page: Find additional resources and links to external support organisations

Your wellbeing is our priority. Do not hesitate to reach out if you need help managing your gambling activity.