These general terms set the legal framework for your use of our services in the United Kingdom. Please read them carefully before registration or placing any bet.

Agreement and changes

• By creating an account and using the platform you agree to these Terms, our Privacy Policy, our Cookies Policy and any sport or game-specific rules.
• Nine Casino may update these Terms to reflect regulatory, technical or operational changes. Material updates will be notified in advance where required. Continued use after the effective date means acceptance.

Eligibility and registration

• You must be at least 18 years old and legally allowed to gamble in the UK.
• You agree to keep your registration information accurate and up to date.
• Only one account per person, household, payment method and device is permitted.
• Access may be restricted if you are located in a territory where betting is not allowed or during self-exclusion.

Account use and fair play

• You are responsible for the security of your login credentials and any activity on your account.
• Prohibited conduct includes: using automated tools or bots, arbitrage through multi-accounting, chargeback abuse, third-party payments, collusion, chip dumping, exploitation of bugs, and any illegal use of the services.
• We may suspend or close accounts where we suspect breach of these rules, bonus abuse or any fraud.

Bonuses and promotions

• Bonus offers and free bets are subject to specific promotional terms, including wagering requirements, expiry dates, and participation limits.
• In the event of inconsistency, the promotion-specific rules prevail over these general terms.

Content and intellectual property

• All site content, odds displays, software and data are protected by intellectual property rights owned or licensed by Nine Casino.
• You may use the content only for personal, non-commercial purposes related to lawful betting on the platform.

Service availability and changes

• Markets, events, odds, games and features may be added, suspended or removed for legal, regulatory or operational reasons.
• We do not guarantee uninterrupted access; maintenance and unforeseen outages may occur.

Liability and limits

• Nothing in these Terms limits liability where unlawful to do so under UK law or affects your statutory rights.
• Subject to the previous sentence, we are not liable for indirect or consequential loss, losses arising from telecommunications failures, or errors caused by incorrect entry of data by you.

Complaints and dispute resolution

• Contact Customer Support first for any complaint about bets, bonuses, payments or account actions.
• If unresolved after our final response or 8 weeks, you may refer the dispute to an independent alternative dispute resolution provider approved by the Gambling Commission. Details are available on request.

Governing law and jurisdiction

• These Terms are governed by the laws of England and Wales.
• The courts of England and Wales have non-exclusive jurisdiction over disputes arising from your use of the services.

The following general betting rules apply to all bets on our platform in the UK unless stated otherwise in market or event-specific terms. Read these rules before you place any bet.

Eligibility to place bets

• Only verified customers aged 18 or over may place bets.
• You must be physically located in a territory where our services are allowed at the time the bet is placed.

Bet acceptance and settlement

• A bet is accepted only when it appears in your bet history with a valid bet ID and confirmed odds.
• Bets are settled based on the official result as published by the governing body of the relevant event.
• Obvious pricing or settlement errors may lead to correction or voiding in line with our palpable error policy.

Odds, markets and limits

• Odds are subject to change and may be suspended at any time prior to acceptance.
• Minimum and maximum stake limits apply per market and per customer; applicable limits are displayed on the bet slip.
• We reserve the right to restrict stakes, refuse bets, or apply per-account limits for risk or integrity reasons.

Wins, losses and payouts

• Returns are calculated using the odds accepted at placement, subject to any applicable rule such as dead-heat or Rule 4 deductions for racing.
• For multiple bets, any void selection will generally be settled at 1.00 unless specific market rules state otherwise.

Cancellations, voids and postponements

• If an event is postponed, abandoned or rescheduled, settlement follows the relevant market rules published on site.
• Bets placed after the outcome is known or after a material advantage has occurred will be void.

In‑play betting

• In‑play markets may be subject to delays and data interruptions. The scoreboard and clock are for guidance only.
• We may suspend or void in‑play bets where transmission delays or integrity concerns arise.

Cash out and edits

• Cash out or bet edit features, if offered, are not guaranteed and may be withdrawn or unavailable for certain markets or at certain times.

Responsible conduct

• You must not place bets using information obtained in breach of any duty or that undermines event integrity.

These rules govern deposits, withdrawals and related account transactions for UK customers.

General principles

• You may only fund and withdraw to payment methods in your own name. Third‑party payments are not permitted.
• The same method used for deposit may be required for withdrawal where technically possible.
• The platform operates in GBP for UK accounts unless otherwise stated.

Deposit methods and limits

• Available methods typically include UK debit cards, bank transfer and approved e‑wallets. Credit card gambling payments are prohibited in the UK.
• Method availability, minimums and maximums are shown in the cashier. We may apply per‑transaction, daily or monthly limits.
• We do not charge a deposit fee. Your bank or payment provider may apply charges.

Withdrawal rules and timeframes

• We may require identity and source‑of‑funds verification before processing any withdrawal.
• Processing times depend on method and checks: internal review generally up to 24–48 hours, followed by banking or e‑wallet timescales.
• Once processed, funds typically reach UK bank accounts within 1–3 working days; e‑wallet payouts are often faster.

KYC/AML checks

• You agree to provide accurate KYC documents on request, such as photo ID, proof of address and payment method proof.
• Enhanced due diligence may be required for higher transactions or risk triggers.

Restrictions and cancellations

• We may delay, refuse or reverse a transaction to comply with legal, regulatory or security obligations.
• Bonus withdrawal restrictions apply where wagering requirements or other bonus terms have not been satisfied.

Chargebacks and unpaid funds

• Initiating a chargeback may lead to account suspension, recovery of unpaid amounts and reporting to relevant agencies.

Inactive and closed accounts

• Any remaining balance in a closed account will be paid out subject to successful verification and applicable legal requirements.

We support safer betting and provide tools to help you control your play. Gambling should be entertainment, not a source of income.

Player protection tools

• Deposit, loss and stake limits: set daily, weekly or monthly limits through your account.
• Session controls: apply time‑outs, reality checks and session reminders.
• Self‑exclusion: exclude yourself for a chosen period or indefinitely. UK customers can also register with GAMSTOP to block online gambling across all participating operators at gamstop.co.uk.

Guidance on safer play

• Set a budget before you bet and do not chase losses.
• Do not gamble when tired, under the influence or stressed.
• Read bonus terms to understand wagering conditions before accepting any offer.

Support and assistance

• National Gambling Helpline: 0808 8020 133 (24/7)
• GamCare: gamcare.org.uk
• BeGambleAware: begambleaware.org
• Gordon Moody: gordonmoody.org.uk

If you suspect harm from gambling, consider a time‑out or self‑exclusion and contact the services above for confidential help.

We are committed to preventing money laundering and the financing of terrorism in line with UK legal requirements.

Legal framework and obligations

• Compliance with the Proceeds of Crime Act 2002, the Terrorism Act 2000 and the Money Laundering, Terrorist Financing and Transfer of Funds Regulations 2017.
• Risk‑based customer due diligence, ongoing monitoring and record‑keeping.

KYC and verification

• Identity verification using reliable, independent data or documents.
• Where necessary, enhanced due diligence including source‑of‑funds or source‑of‑wealth evidence.
• Screening against sanctions and PEP lists.

Transaction monitoring and suspicious activity

• Automated and manual monitoring to detect unusual patterns such as rapid deposit‑withdrawal cycles, third‑party payments or structuring.
• We may request additional information and suspend transactions pending review.

Consequences of non‑compliance

• We may refuse transactions, restrict account activity, freeze funds or close the account.
• Where required, we will file suspicious activity reports with the UK authorities. We may be legally restricted from informing you of such filings.

This section explains how we process personal data for UK users in accordance with UK GDPR and the Data Protection Act 2018.

Data we collect

• Identification and contact details from registration and KYC checks.
• Account, transactional and betting history, including deposits, withdrawals, bets and bonuses used.
• Device, location (approximate), log and security data for fraud prevention.
• Marketing preferences and communications.

How we use personal data

• To provide and administer your account and services.
• To meet legal and regulatory duties, including AML and safer gambling.
• To prevent fraud and protect platform integrity.
• To inform you about products or bonuses where you have consented or where permitted by law.

Lawful bases

• Performance of a contract, legal obligation, legitimate interests and consent where required.

Sharing and transfers

• Sharing with payment providers, KYC/AML partners, regulators, law enforcement, dispute resolution bodies and service providers under contract.
• International transfers may occur, protected by appropriate safeguards such as standard contractual clauses.

Retention

• Records are kept only as long as necessary for the purposes stated and to satisfy legal or regulatory retention periods.

Your rights

• Rights of access, rectification, erasure, restriction, portability and objection, and the right to withdraw consent.
• You can complain to the Information Commissioner’s Office at ico.org.uk. Contact us to exercise your rights.

Cookies

• We use cookies and similar technologies to operate the site, measure performance and tailor content. Manage preferences through your browser or our cookie settings.

We take technical and organisational measures to protect your account, data and transactions.

Platform safeguards

• Transport Layer Security for data in transit and strong encryption for sensitive data at rest.
• Segmented infrastructure, firewalls and continuous monitoring for suspicious activity.
• Regular vulnerability scanning, penetration testing and change controls.

Account protection

• Strong password requirements, optional two‑factor authentication and session timeouts.
• Login alerts, rate‑limiting and temporary locks after repeated failed attempts.
• You are responsible for keeping credentials confidential and for securing your devices.

Payments security

• Card data handled in line with applicable PCI DSS requirements through certified providers.
• Additional verification may be triggered for higher‑risk transactions to protect your funds.

Incident response and funds

• Security incidents are investigated promptly and reported to authorities where legally required.
• Customer funds are managed in line with applicable UK requirements regarding protection and segregation.